Hard rock cafe and chili's Essay Example | Topics and Well Written Essays - 750 words

Hard rock cafe and chili's - Essay Example According to McCollum (2004, p.36), quality is an essential factor in achieving competitive advantage because organizations delivering good quality are capable of generating satisfied customers. The satisfied customers in return reward the organization with continuous support and positive advertising through the word-of-mouth, which provokes exemplary external performance for the organization (McCollum 2004, p.36). Quality in manufacturing operations involves the processes that combine and transform resources in the production subsystem of an organization into value added products or even services. Therefore, quality ensures the conversion of various inputs to the desired products or services at the required degree of quality. In manufacturing, quality involves conforming to set specifications (Mahadevan 2010, p.249). Therefore, manufacturing process motivates quality manager to establish mechanisms that guarantee attaining the specifications. All components of a manufactured product have specifications and provided that the provisions are met, the quality objectives are also met. Such a definition is essential in manufacturing since it enables management to establish unambiguous instructions for employees in maintain quality. Moreover, quality in manufacturing encompasses the process of attaining the specifications by collecting information from customers regarding a product and their prefere nces before the specifications are set. Also in manufacturing quality is defined in terms of â€Å"fitness to use† because it demands an organization to understand the favoured method for use by customers over a prolonged period. Therefore, to develop an understanding, organizations focus on customer relations, design, and manufacturing processes (Mahadevan 2010, p.249). The main objectives in service operations involve provision of good service to customers